On subsequent visits, if the user is already signed in to the account, they will be immediately signed in to Zendesk after they click the associated social or business sign-on button. To enable a user to sign in with a social or business account that uses a different email, you will need to add the account email as a contact in Add contact on their user profile.įor more information on modifying a user's profile, see Updating your user profile and password.Īfter the one-time authorization is completed, the user is seamlessly signed in to Zendesk. If your Zendesk account is closed or restricted, and a user tries to sign in with a business or social account email that does not exist in Zendesk, their request to authenticate will be rejected. If the user is a duplicate of a pre-existing Zendesk user, you can merge the users (see Merging a user's duplicate account). If the email address does not match a user in Zendesk, a new user will be created, and Zendesk will send a verification email.After validated, the contact information is added to the user's profile.

If the email address matches a user's email address in Zendesk, Zendesk will ask the user to enter their Zendesk password.If the credentials are valid, users will be redirected back to your Zendesk Support account.Users will be redirected to their social or business sign-in page and must enter their credentials.Users select one of the social or business sign-on options on your Zendesk account sign-in page.When you enable social and business SSO options, a user's first authentication process will follow the sequence below:

Microsoft sso login